By accessing or using AquaFlow Pro ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service. These Terms apply to all users, including pool service company owners, technicians, and their customers.
AquaFlow Pro is a software-as-a-service (SaaS) platform designed for pool service companies. The Service provides:
You must provide accurate, current, and complete information during the registration process. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
Company owners are responsible for managing their team members' access and ensuring all users under their account comply with these Terms.
Billing: Subscriptions are billed monthly or annually in advance. All fees are stated in US dollars and are non-refundable except as described below.
Free Trial: New accounts receive a 14-day free trial. No credit card is required to start a trial. At the end of the trial, you must subscribe to a paid plan to continue using the Service.
Cancellation: You may cancel your subscription at any time. Upon cancellation, your account remains active until the end of the current billing period. After that, your data is retained for 90 days in case you wish to reactivate.
Refunds: If you are unsatisfied with the Service within the first 30 days of your initial paid subscription, you may request a full refund by contacting support@getaquaflowpro.com.
Price Changes: We reserve the right to modify pricing with 30 days written notice. Existing subscribers will be grandfathered at their current rate for the remainder of their billing cycle.
We collect and process data necessary to provide the Service, including:
We do not sell your data to third parties. Data is stored securely using Google Cloud (Firebase) infrastructure with encryption at rest and in transit. You retain ownership of all data you input into the Service.
Upon account deletion, all associated data will be permanently removed within 90 days.
The Service, including its design, code, features, and branding, is owned by AquaFlow Pro and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service for your business operations.
You retain all rights to the data you input into the Service. We claim no ownership over your customer records, chemistry readings, or business data.
You agree not to:
We may suspend or terminate your account if you violate these Terms, fail to pay subscription fees, or engage in activity that harms the Service or other users. We will provide reasonable notice before termination except in cases of severe violations.
Upon termination, you may request an export of your data within 30 days. After 30 days, data may be permanently deleted.
The Service is provided "as is" without warranties of any kind. AquaFlow Pro shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.
Chemical dosing recommendations provided by the Service are guides only. AquaFlow Pro is not responsible for the accuracy of calculations or any resulting damage to pool equipment, surfaces, or persons. Always follow chemical manufacturer instructions and consult a licensed pool professional for unusual situations.
Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.
We may update these Terms from time to time. Material changes will be communicated via email or an in-app notification at least 30 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
If you have any questions about these Terms, please contact us: