By accessing or using AquaFlow Pro ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service. These Terms apply to all users, including pool service company owners, technicians, and their customers.
AquaFlow Pro is a software-as-a-service (SaaS) platform designed for pool service companies. The Service provides:
You must provide accurate, current, and complete information during the registration process. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
Company owners are responsible for managing their team members' access and ensuring all users under their account comply with these Terms.
Billing: Subscriptions are billed monthly or annually in advance. All fees are stated in US dollars and are non-refundable except as described below.
Free Trial: New accounts receive a 14-day free trial. No credit card is required to start a trial. At the end of the trial, you must subscribe to a paid plan to continue using the Service.
Cancellation: You may cancel your subscription at any time. Upon cancellation, your account remains active until the end of the current billing period. After that, your data is retained for 90 days in case you wish to reactivate.
Refunds: If you are unsatisfied with the Service within the first 30 days of your initial paid subscription, you may request a full refund by contacting support@getaquaflowpro.com.
Price Changes: We reserve the right to modify pricing with 30 days written notice. Existing subscribers will be grandfathered at their current rate for the remainder of their billing cycle.
We collect and process data necessary to provide the Service, including:
We do not sell your data to third parties. Data is stored securely using Google Cloud (Firebase) infrastructure with encryption at rest and in transit. You retain ownership of all data you input into the Service.
Upon account deletion, all associated data will be permanently removed within 90 days.
The Service connects to third-party services in order to function. Your use of those services is governed by their own terms and privacy policies, not these Terms. We are not responsible for their availability, accuracy, pricing, or the actions they take on your data.
QuickBooks Online integration is optional and entirely under your control. It does nothing until you connect it, and it stops when you disconnect it.
A current list of subprocessors and links to their privacy policies is maintained in our Privacy Policy.
No uptime guarantee. We aim for continuous availability but do not commit to a specific uptime percentage. The Service may be unavailable due to maintenance, third-party provider outages, or events outside our control.
Maintenance. We may perform maintenance at any time. Where planned maintenance is expected to cause a meaningful interruption, we will give advance notice by email or in-app notice when practical.
Changes to features. We may add, modify, or remove features. If we remove a feature that is material to your use of the Service, we will give at least 30 days notice, and you may cancel under Section 4 and receive a pro-rated refund of any prepaid, unused subscription fees.
Support. Support is provided by email at support@getaquaflowpro.com during US business hours. We aim to respond to all requests within one business day.
Offline use. The Service caches data on your device so technicians can log visits without a connection. Queued work syncs when connectivity returns. We are not responsible for data lost because a device is wiped, uninstalled, or its browser storage is cleared before a queued entry syncs.
The Service, including its design, code, features, and branding, is owned by AquaFlow Pro and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service for your business operations.
You retain all rights to the data you input into the Service. We claim no ownership over your customer records, chemistry readings, or business data.
You agree not to:
We may suspend or terminate your account if you violate these Terms, fail to pay subscription fees, or engage in activity that harms the Service or other users. We will provide reasonable notice before termination except in cases of severe violations.
Upon termination, you may request an export of your data within 30 days. After 30 days, data may be permanently deleted.
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. AquaFlow Pro shall not be liable for any indirect, incidental, special, punitive, or consequential damages, or for lost profits, lost revenue, or lost data, arising from your use of the Service.
Chemical dosing. Dosing recommendations, LSI calculations, and AI-generated chemistry guidance provided by the Service are guides only. AquaFlow Pro is not responsible for the accuracy of calculations or any resulting damage to pool equipment, surfaces, or persons. Always follow chemical manufacturer instructions and consult a licensed pool professional for unusual situations.
Accounting records. We are not responsible for the accuracy of your books, for records written to QuickBooks from data entered into the Service, or for any tax, audit, or regulatory consequence of relying on them. See Section 6.
Our total aggregate liability for all claims shall not exceed the amount you paid for the Service in the 12 months preceding the claim. Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so parts of this section may not apply to you.
You agree to indemnify, defend, and hold harmless AquaFlow Pro and its officers, employees, and agents from any claim, demand, loss, liability, or expense, including reasonable attorneys' fees, arising out of:
We will notify you promptly of any claim subject to this section and will not settle it without your consent, which you will not unreasonably withhold.
Governing law. These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules.
Informal resolution first. Before filing any claim, you agree to contact us at support@getaquaflowpro.com and attempt to resolve the dispute in good faith for at least 30 days. Most issues are settled this way.
Venue. If informal resolution fails, any dispute shall be brought exclusively in the state or federal courts located in Hillsborough County, Florida, and both parties consent to the personal jurisdiction of those courts.
Individual claims only. Disputes must be brought in an individual capacity, not as a plaintiff or class member in any class or representative proceeding.
Small claims. Nothing in this section prevents either party from bringing a qualifying claim in small claims court.
Time limit. Any claim arising out of these Terms or the Service must be filed within one (1) year after it arises, or it is permanently barred, to the extent permitted by law.
Entire agreement. These Terms, together with the Privacy Policy, are the entire agreement between you and AquaFlow Pro regarding the Service, and supersede any prior agreement or understanding on the subject.
Severability. If any provision is held unenforceable, it will be limited or removed to the minimum extent necessary and the remaining provisions stay in full force.
No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of assets, on notice to you.
Force majeure. Neither party is liable for a failure to perform caused by events beyond its reasonable control, including natural disasters, war, labor disputes, internet or utility failures, and outages at third-party providers such as Google, Stripe, Intuit, or Netlify.
Relationship. These Terms create no partnership, joint venture, employment, or agency relationship between you and AquaFlow Pro. You operate your pool service business independently.
Notices. We may send notices to the email address on your account; it is your responsibility to keep it current. You may send notices to support@getaquaflowpro.com.
Survival. Sections 6, 8, and 11 through 14 survive termination of your account.
We may update these Terms from time to time. Material changes will be communicated via email or an in-app notification at least 30 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
If you have any questions about these Terms, please contact us: